Return Policy

Return Policy for Sweet Envy

1. Due to the perishable nature of our products, we do not accept returns on cookies, cupcakes, cakes, or macarons.
2. If your order arrives damaged or incorrect, please contact us within 24 hours with supporting photos to arrange a replacement.
3. Custom orders are non-refundable unless there is a quality issue, in which case we will work to resolve it to your satisfaction.
4. We strive to ensure the highest quality and freshness, but in the case of a genuine issue, we will provide a refund or replacement upon review.
5. Refunds for damaged products will be processed within 5-7 business days after confirmation of the issue.
6. Sweet Envy is not responsible for any damage caused by mishandling during delivery.
7. If you are dissatisfied with your purchase, we encourage you to contact us so we can resolve the matter promptly and improve your experience.
8. Please ensure you follow all storage guidelines to maintain the freshness of our products.